@extends('platform.layout')
@section('title',$ticket->reference)
@section('content')
<div class="page-heading"><div><h1>{{ $ticket->reference }}</h1><p>{{ $ticket->subject }} · {{ $ticket->tenant?->name ?? 'Plataforma' }}</p></div><a class="btn btn-secondary" href="{{ route('platform.tickets.index') }}">Voltar</a></div>
<div class="grid grid-2"><div class="card"><h2>Conversação</h2>@foreach($ticket->messages as $message)<div class="notice"><strong>{{ $message->user?->name ?? 'Sistema' }}</strong> <small>· {{ $message->created_at }} @if($message->internal) · Nota interna @endif</small><p>{!! nl2br(e($message->body)) !!}</p></div>@endforeach<form method="post" action="{{ route('platform.tickets.reply',$ticket) }}">@csrf<label>Nova mensagem<textarea name="body" rows="6" required></textarea></label><label><input type="checkbox" name="internal" value="1"> Nota interna, invisível para o cliente</label><button class="btn">Adicionar mensagem</button></form></div><form class="card" method="post" action="{{ route('platform.tickets.update',$ticket) }}">@csrf @method('PUT')<h2>Gestão</h2><label>Estado<select name="status">@foreach(['open','pending_customer','in_progress','resolved','closed'] as $s)<option @selected($ticket->status===$s)>{{ $s }}</option>@endforeach</select></label><label>Prioridade<select name="priority">@foreach(['low','normal','high','urgent'] as $p)<option @selected($ticket->priority===$p)>{{ $p }}</option>@endforeach</select></label><label>Responsável<select name="assigned_to"><option value="">Por atribuir</option>@foreach($admins as $admin)<option value="{{ $admin->id }}" @selected($ticket->assigned_to===$admin->id)>{{ $admin->name }}</option>@endforeach</select></label><button class="btn">Atualizar pedido</button></form></div>
@endsection